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d) documents needed by the organization to ensure the effective planning, operation and control of its processes, and
e) records required by this [ANSI/ISO/ASQ Q9001-2000] International Standard (see 4.2.4)
4.2.4 Control of Records
Records shall be established and maintained to provided evidence of conformity to requirements and the effective operation of the quality management system. Records shall remain legible, readily identifiable and retrievable. A documented procedure shall be established to define the controls needed for the identification, storage, protection, retrieval, retention time and disposition of records. Toner Operations Point-of-Contact for Records
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